Collections Team Leader- Travel

Gratitude Inc

1637 Views

16 hours ago

2-3 Year(s)

₱ 35 - ₱ 40K p.m

Manila (Eastwood quezon city, Cubao Quezon City, Fairview Quezon City, Diliman quezon city, Bridgetown quezon City)

Job Description

Key Skills

Team Leader Collections supervisor

3 candidate(s) have already applied for this Job. Apply now

Job title: BPO Collections Team Leader

Nature of Account: Travel Outbound Collections

Type of Support: Voice

Work set up: 100% onsite at 6th Floor, SM North Edsa Office Tower 1, EDSA, Quezon City, Philippines

Work shift: Shifting

Salary: Up to 40K package

Start date: August 1 or 22

Qualifications:

• 2nd year completed/College Graduate

• Overall 2 years team lead experience, and 1 year collections supervisor background (financial banking/telco/healthcare, etc.) must be in the BPO industry/call center environment.

• With experience as a team Lead in BPO, should be considered. Candidates with no BPO experience as a TL will be rejected.

• Preferably with knowledge in U.S. federal laws related to collections handling

• Strong experience BPO Collections Operations and Managing SLA, KPIs, and project deliverables

• Responsible for working directly with team members and customers to ensure customer financial needs are met by providing a best in class customer experience

• Excellent verbal & written communication & presentation skills

• Should not be a current or former employee of Wipro

• Must be living within Metro Manila or in Quezon City

• Must not be a job hopper with less than 1 year of stay per company and will be rejected

• Should be amenable to attending an onsite Operations Interview in Quezon City.

Role

Collections specialist

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Innocent Anumah

Recruiter - Gratitude Inc

NA, nigeria

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