:Consumer Banking Relationship Agent

Job Title: Consumer Banking Relationship Agent

Location: McKinley, Taguig

Work Setup: 100% Onsite

Shift: Fixed Night Shift

Salary: PHP 18,000–23,000 Basic Salary

Additional Benefits: PHP 3,200 monthly allowance + Joining Bonus equivalent to one month's basic salary

Job Description

We are looking for a Consumer Banking Relationship Agent to assist international banking customers with their account inquiries, concerns, and banking-related needs.

The role involves handling customer calls, providing accurate information, resolving concerns, and delivering excellent customer service.

Qualifications

- At least 6 months of voice account or customer service experience.

- Must have BPO experience handling an international voice account.

- Candidates with experience exclusively in local accounts (GCash, local banks, or local telcos) are not qualified.

- Must have at least 1 year of tenure with each previous company.

- Open to graduates, undergraduates, and career shifters.

- Excellent conversational and communication skills.

- Willing to work 100% onsite in McKinley, Taguig.

- Must be amenable to a fixed night-shift schedule.

Salary Breakdown

Experience| Basic Salary

6 months| PHP 18,000

1–2 years| PHP 20,000–21,000

2–3 years| PHP 22,000–23,000

Additional Benefits:

- PHP 3,200 monthly allowance

- Joining bonus equivalent to one month's basic salary

Application Process

1. Submission of updated CV and screening details.

2. Candidate validation.

3. Njoyn registration.

4. Virtual interview via Microsoft Teams.