CSR - Healthcare Voice Account - Iloilo City Onsite

CSR - Healthcare Voice Account - Iloilo City Onsite - Competitive Package

Location: Iloilo City - Onsite

Salary: Competitive Package + Benefits

Setup: Onsite / Shifting (Weekends & Holidays)

About the Role:

Join our growing Healthcare Voice team in Iloilo City! We're looking for service-driven professionals with BPO background who want to build a career in the healthcare industry.

What's In It For You:

- Competitive salary + full benefits package for healthcare account

- Gain valuable US healthcare experience to boost your career

- Clear growth and promotion path within healthcare vertical

- Supportive and collaborative onsite team environment

- Stable long-term career opportunity in Iloilo

Your Role:

- Handle inbound healthcare inquiries with empathy and professionalism via voice

- Deliver exceptional customer service and resolve member concerns on first contact

- Accurately document all interactions and maintain updated customer records

- Achieve quality scores, KPIs, and performance targets consistently

- Adapt to shifting schedules including nights, weekends, and holidays as needed

Qualifications:

- College Grad with at least 6 months work experience OR

- Undergraduate: Completed 2nd year / 72 units with at least 1 year BPO experience

- Excellent English communication and interpersonal skills

- Strong customer service mindset

- Analytical thinker with good problem-solving ability

- Proficient in MS Office applications and internet navigation

- Flexible and willing to work onsite in Iloilo on shifting schedule