CSR – Insurance Brokerage (PE/SPE)

Gratitude Inc

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3 hours ago

CSR – Insurance Brokerage (PE/SPE)

0-2 Year(s)

25 - 30 Thousand p.m

Manila (Taguig)

Job Description

Key Skills

Accuracy Detail oriented Time Management Insurance Skills Adaptability Customer Focus

39 candidate(s) have already applied for this Job. Apply now

LOCATION: Taguig City

EMPLOYMENT TYPE: Full-Time

HEADCOUNT: 50 Openings

START DATE: June 16

SALARY: Up to ₱28,000

Job Summary

We are looking for Customer Service Representatives to support an Insurance Brokerage account. The role involves handling customer inquiries, policy-related concerns, billing questions, and providing exceptional customer service while ensuring compliance with insurance and company guidelines.

Key Responsibilities

- Handle customer inquiries via phone, email, or chat.

- Assist customers with policy information, coverage inquiries, and account updates.

- Resolve billing, payment, and premium-related concerns.

- Process customer requests accurately and efficiently.

- Maintain detailed records of customer interactions.

- Meet quality, productivity, and service level expectations.

- Follow company policies, procedures, and compliance requirements.

Minimum Qualifications

- College Graduate with at least 3 months of BPO experience; OR

- Completed at least 2 years of college with a minimum of 2 years BPO experience.

- Strong English communication skills.

- Excellent customer service and problem-solving skills.

- Willing to work onsite in Taguig.

Preferred Qualifications

Experience in any of the following is an advantage but not required:

- Insurance Brokerage

- Non-Life Insurance

- Property & Casualty Insurance

- Auto Loans

- Home Loans

- Policy Servicing

- Billing and Premium Processing

Ideal Candidate

- Customer-focused and detail-oriented.

- Able to handle multiple tasks in a fast-paced environment.

- Strong analytical and communication skills.

- Willing to learn insurance processes and regulations.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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