Customer Care Center,Coordinator

Gratitude Inc

267 Views

22 hours ago

1-13 Year(s)

₱ 60 - ₱ 70K p.a

Job Description

Key Skills

spanish language

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Account: Customer Care Center, Coordinator

Language: Spanish

Can start ASAP

Salary offer will be discussed during the interview, Max is 60k - 65k

Qualifications:

• This Position Requires Strong Customer Service Skills

• Must Be Fluent In English and Spanish

• Overall Knowledge And Experience In Mortgage Loan Servicing Desirable But Not Required

• Graduate Degree Is Preferred

• Undergraduates Must Have At Least 6 Months Call Center Experience

• Applicants Must Be Willing To Work In MOA Complex, Pasay City And/Or Set Up To Work From Home With 50 MBPS Internet Speed

• Must Be Willing To Work In US Timings

Job Functions And Responsibilities:

• Handle Loan Related Customer Inquiries Over The Loan Servicing Toll Free Telephone Number For Pre-Foreclosure To Delinquent Accounts. Appropriately Follows Up With Customers When Commitments For Payment Are Not Met

• Logs All Borrower Contacts Into The Loan Servicing System

• Offer Long Term Resolutions To Customers To Resolve Delinquency

• Proficient Use Of An Autodialing System To Maximize Effectiveness And Increase Contact Ratios

• Required To Make The Prescribed Number Of Contacts During The Daily Work Schedule

• Familiar With The Customer Relations Functions And The Services Offered

• Perform Miscellaneous Job-Related Duties As Assigned By The Department Manager

Role

Spanish Language Expert

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Felix Boluwatife

Recruiter - Gratitude Inc

NA, nigeria

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