Customer Care Specialist Voice Jobs in Top BPO

Gratitude Inc

966 Views

19 hours ago

1-6 Year(s)

₱ 20 - ₱ 40K p.m

Manila

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Job Description

Key Skills

Customer Relations Customer Service Chat Support email support

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Customer Care Specialist Voice Jobs in Top BPO

Job Description -

RESPONSIBILITIES

Assist in handling clients' concerns

Appropriately and timely coordinate and relay clients' concerns and inquiries

Assess clients' concerns by getting data and information from concerned departments

Consistently follow-up on the progress of clients' concerns and requests

Recommend viable solutions based on the data gathered

QUALIFICATIONS

Graduate of any four (4) year degree course (preferably Business and Hospitality related course)

Minimum of 1 year relevant experience in customer service of a real estate company or in a BPO industry, but fresh graduates are also welcome to apply!

Has a good customer relations skills, friendly demeanor, can-do attitude, and willingness to help at all times

Can handle work pressure and has good temper in handling different types of customer

Has a postive attitude and project professionalism at all times

Adept in MS Office Application, familiar on PIVOT table an advantage

Has excellent negotiation and customer service skills

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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