CUSTOMER ENGAGEMENT SPECIALIST – BLENDED NON-VOICE

Gratitude Inc

117 Views

2 days ago

1-20 Year(s)

₱ 20 - ₱ 25K p.m

Manila (Taguig)

Job Description

Key Skills

BPO Skills

6 candidate(s) have already applied for this Job. Apply now

CUSTOMER ENGAGEMENT SPECIALIST – BLENDED NON-VOICE

Location: BGC, Taguig

Salary Package: Up to PHP 24,000

Work Type: Blended – Email & Chat

Minimum Education: High School Graduate

Experience: At least 1 year BPO experience

Join Our Customer Engagement Team!

Are you a BPO professional who enjoys helping customers but prefers email and chat over taking calls? This could be the perfect opportunity for you!

We’re looking for a Customer Engagement Specialist who can provide excellent customer support through non-voice channels, while delivering fast, accurate, and customer-focused solutions.

What You'll Do

Respond to customer inquiries through email and live chat
Provide accurate information and effective solutions to customer concerns
Maintain a professional and friendly tone in every interaction
Handle multiple customer conversations efficiently
Document customer interactions and update account information when needed
Follow established processes, policies, and quality standards
Ensure a positive customer experience from start to finish

What We're Looking For

At least a High School Graduate
With at least 1 year of BPO experience
Excellent written and verbal communication skills
Strong typing, comprehension, and multitasking skills
Customer-focused and solution-oriented
Comfortable working in a blended non-voice environment
Willing to work onsite in BGC, Taguig
Flexible with shifting schedules

What You Get

Up to PHP 24,000 salary package

Primarily Email & Chat support

Convenient BGC, Taguig location

Career growth and development opportunities

Supportive and dynamic work environment

Ready to Take Your BPO Career to the Next Level?

If you have at least 1 year of BPO experience and prefer non-voice customer engagement, we’d love to hear from you!

Apply now and become part of the team!

Role

Chat Support Executive

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

ITES / BPO / Customer Service

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