Customer Service Agent
Gratitude IncCustomer Service Agent
Job Description
Key Skills
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We are seeking a dedicated and friendly Customer Service Representative to assist our customers with their inquiries and concerns. The ideal candidate will have excellent communication and problem-solving skills to ensure a positive customer experience.
Responsibilities:
Respond to customer inquiries via phone, email, or chat in a professional and friendly manner.
Provide accurate information about products, services, and policies.
Resolve customer issues and complaints promptly and effectively.
Process orders, returns, and exchanges, ensuring accurate and timely execution.
Maintain customer records and update information as necessary.
Collaborate with other team members to address complex customer issues.
Stay up-to-date on product knowledge and company policies to assist customers effectively.
Meet or exceed customer service and performance targets.
Uphold a positive company image through excellent customer service.
Role
Manager -Customer Service
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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