Customer Service Analyst - 3396 (BPO&Insurance)

Gratitude Inc

1094 Views

14 hours ago

1-2 Year(s)

Manila

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Job Description

Key Skills

Customer Service customer service analyst

71 candidate(s) have already applied for this Job. Apply now

Location: Muntinlupa

Salary: N/A

Job Description

 Assist in managing both the Call Center and Claims teams

 Handle first level of escalated calls transferred by agents; Document details of all escalated calls received

 Help in handling regular customer calls – product information, process updates, etc.

 Provide coaching and monitoring to improve/maintain the agents performance

 Identify critical errors that drive down quality and find ways to eliminate this errors; discuss recommendations with

Team Leader

 Identify updates in the training documentation and coordinate with Team Leader/Process Trainer for revision

 Coordinate with the Team Leader and Process Trainer for new hire/trainee development

 Attend and contribute to monthly process meetings with Process Owners

 Support all team and company initiated motivational activities

 Willing to manage production and training requirements which may result in possible increased hours of work

Job Qualifications:

 College Graduate or Undergraduate with relevant work experience

 Minimum of 2 years overall work experience in BPO

 At least 12 months of experience in insurance account, and/or 12 months work experience in the non-BPO financial

sector (Personal Insurance, Personal Banking, Investment, Wealth Management, or Medical insurance)

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin,

ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information,

marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the

hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Arnet Asuko Brina

Recruiter - Gratitude Inc

NA, kenya

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