Customer Service Associate – Cebu

Location: IT Park, Montage, J-Center & Banawa, Cebu

Work Setup: 100% Onsite
Salary Range: ₱14,500 – ₱26,500 + Applicable Allowances
Employment Type: Full-Time

Job Description

We are hiring motivated and customer-oriented individuals to join our team as Customer Service Associates across multiple Cebu sites. The ideal candidates will be responsible for assisting customers, handling inquiries, resolving concerns, and providing effective solutions while maintaining high standards of customer satisfaction.

Candidates must meet the specific educational qualifications and BPO experience requirements for their preferred location.

Key Responsibilities

• Handle incoming customer calls and inquiries professionally.

• Provide accurate information about products, services, and account-related concerns.

• Identify customer needs and deliver appropriate resolutions.

• Address complaints and escalate complex issues when necessary.

• Maintain professional communication and positive customer relationships.

• Document customer interactions and update relevant information.

• Meet established performance, productivity, and quality targets.

• Follow company policies and standard operating procedures.

Location-Specific Qualifications

1. IT Park – Cebu

• At least High School or Senior High School Graduate.

• Minimum of 1 year of BPO experience.

• Good English communication and customer service skills.

• Willing to work on shifting schedules.

Salary: ₱14,500 – ₱18,500 + Allowance.

2. Montage – Cebu

• High School Graduate (old curriculum) or Senior High School Graduate (new curriculum).

• EXPRO 2–5 eligibility.

• Minimum of 6 months of BPO experience.

• Good communication and customer handling skills.

Compensation:

• Basic Salary: ₱14,500 – ₱18,500, depending on tenure.

• Account Allowance: ₱4,500 – ₱5,500.

3. J-Center – Cebu

• Open to High School, Senior High School, and College Graduates.

• Minimum of 6 months of international voice BPO customer contact experience is strictly required.

• Strong English communication and interpersonal skills.

• Ability to handle customer inquiries and resolve concerns effectively.

Salary: Up to ₱26,500.

4. Banawa – Cebu

• Must have completed at least 2 years in college.

• Minimum of 2 years of BPO experience is mandatory.

• Strong verbal and written communication skills.

• Good customer service, problem-solving, and multitasking abilities.

Salary: ₱14,500 – ₱18,500 + Allowance.

General Requirements

• Customer-focused attitude and professional communication skills.

• Ability to work in a fast-paced customer service environment.

• Willingness to work on shifting schedules.

• Must be willing to work 100% onsite.

• Must satisfy the educational and work experience requirements of the selected location.

Application Instructions

Interested applicants should specify their preferred work location: IT Park, Montage, J-Center, or Banawa.

Please ensure that you meet the corresponding educational and BPO experience requirements before submitting your application.

Join our team and build your career in the customer service industry in Cebu!