Customer Service Associate – Manila

Locations: Alabang, Bridgetowne, Cubao, Vertis North, Diliman, Eton, Makati, San Lazaro & Taguig

Work Setup: 100% Onsite
Salary: ₱22,000 – ₱37,000 (depending on location, account, and experience)
Hiring Process: Walk-in and Virtual Recruitment

Job Description

We are looking for motivated, customer-oriented, and service-driven individuals to join our growing team as Customer Service Associates across multiple Metro Manila locations.

The successful candidates will be responsible for assisting customers, handling inquiries, resolving concerns, providing accurate information, and ensuring excellent customer experiences. Opportunities are available across voice, blended chat, non-voice, sales, technical support, and travel-related accounts.

Candidates must meet the specific educational qualifications and work experience requirements for their preferred location.

Key Responsibilities

• Handle customer inquiries through phone, chat, or other assigned communication channels.

• Provide accurate information and effective solutions to customer concerns.

• Resolve customer complaints professionally and efficiently.

• Assist customers with account-related, sales, technical, or travel-related inquiries, depending on the assigned account.

• Maintain customer satisfaction through effective communication and problem-solving.

• Document customer interactions and update account information accurately.

• Follow company policies, procedures, and quality standards.

• Meet assigned productivity, customer service, and performance targets.

Location-Specific Qualifications

1. Alabang

• At least High School / Senior High School Graduate.

• Minimum of 6 months of GDS (Global Distribution System) experience is mandatory.

• GDS experience must be clearly indicated in the candidate's CV.

• Willing to work night shifts and shifting schedules.

Salary Package: Up to ₱37,000 (Basic Salary + Allowances).

2. Bridgetowne

• High School / Senior High School Graduate.

• Minimum of 6 months of BPO experience.

• Good English communication and customer service skills.

• Willing to work onsite and on shifting schedules.

Salary Package: Up to ₱33,000.

3. Cubao

• High School Graduate.

• Minimum of 6 months of BPO experience.

• At least 6 months of Sales and/or Technical Support experience.

• Good communication and customer handling skills.

4. Vertis North

• High School / Senior High School Graduate.

• EXPRO 2–5 eligibility.

• Minimum of 6 months of BPO experience.

• Good communication and customer service skills.

Salary Package: Up to ₱25,500.

5. Diliman

• High School / Senior High School Graduate.

• Minimum of 3 months of BPO experience.

• EXPRO 1 eligibility.

• Good communication and customer service skills.

6. Eton

• High School / Senior High School Graduate.

• EXPRO 3–5 eligibility.

• Minimum of 1 year of BPO experience.

• Strong communication and customer service abilities.

Salary: Up to ₱29,000.

7. Makati

• Open to all educational levels: High School, Senior High School, and College Graduates.

• Minimum of 6 months of BPO experience.

• Good English communication and customer service skills.

Maximum Salary Package: ₱28,000.

8. San Lazaro

• Open to High School, Senior High School, and College Graduates.

• Minimum of 6 months of BPO experience.

• Good communication and customer handling skills.

Salary Package: ₱22,000 – ₱25,500.

9. Taguig

Two account options are available:

A. Non-Voice Account

• At least High School Graduate.

• Minimum of 1 year of BPO experience.

• Good written communication and typing skills.

• Ability to handle customer concerns through non-voice channels.

Salary Package: Up to ₱23,500.

B. Blended Chat Account

• At least High School Graduate.

• Minimum of 1 year of BPO experience.

• Good written and verbal communication skills.

• Ability to manage chat interactions and customer concerns efficiently.

Salary Package: Up to ₱27,000.

General Requirements

• Good communication and interpersonal skills.

• Customer-focused attitude and problem-solving abilities.

• Ability to work in a fast-paced environment.

• Willingness to work on shifting schedules, including night shifts where applicable.

• Must be willing to work 100% onsite.

• Must meet the educational and experience requirements of the selected location and account.

Application Process

Both walk-in and virtual recruitment processes are available.

Interested applicants should indicate their preferred work location and account when applying.

Important: For Alabang applicants, GDS experience must be clearly mentioned in the CV. All applicants will be screened based on the specific qualifications of their preferred site.

Join our team and explore exciting career opportunities across Metro Manila!