Customer Service Executive
Gratitude IncCustomer Service Executive
Job Description
Key Skills
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- Overseeing a group of agents who provide customer service.
- Monitoring the client-service procedure.
- Resolving issues raised by customers about complaints.
- Establishing guidelines and processes.
- Organizing service delivery training and standards.
- Choosing and employing fresh employees.
- Keeping an eye on the team's and individual representatives' work.
- Conducting customer-based quality assurance surveys and giving employee feedback.
- Improve product knowledge to improve client service.
- Preserving a nice workplace for your workers.
Role
Manager -Customer Service
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
NA
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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