Customer Service Operative

Gratitude Inc

577 Views

11 hours ago

0-3 Year(s)

₱ 10 - ₱ 30K p.m

Manila

Job Description

Key Skills

Communication Customer Service Recruitment recruiter BPO Recruiter Customer Management Inbound BPO BPO Voice Process Communication Skills BPO Skills BPO Recruitment BPO Hiring BPO Call center good communication skills International BPO BPO/ITES customer support

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Job Title: Customer Service Operative

Job Summary:

As a Customer Service Operative, your main objective is to provide excellent customer service and support to our clients. You will be responsible for handling various customer inquiries, resolving issues, and ensuring customer satisfaction. Your strong communication skills, problem-solving abilities, and customer-centric approach will be essential in delivering a positive customer experience.

Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, chat, or in-person interactions.

Listen attentively to customer concerns, questions, and complaints, and provide accurate and helpful information to address their needs.

Assist customers with product inquiries, pricing, availability, order status, and after-sales service.

Process customer orders, including order entry, verification, and tracking, ensuring timely and accurate delivery.

Resolve customer issues and complaints by investigating problems, identifying root causes, and implementing appropriate solutions.

Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.

Qualifications:

High school diploma or equivalent; additional education or training in customer service is a plus.

Previous experience in a customer service role is desirable.

Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.

Strong problem-solving and decision-making abilities, with a focus on finding practical solutions.

Empathy and patience in dealing with customers, especially in challenging situations.

Proficient in using customer service software, CRM systems, and other relevant tools.

Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

Attention to detail and accuracy in data entry and documentation.

Flexibility to work in shifts, including evenings, weekends, and holidays as required.

Role

Manager -Customer Service

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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