Customer Service Rep - Financial Account
352 Views
18 hours ago
Experience
1–14 Year(s)
₱
Salary
₱ 25 – 26K
p.m
Location
Manila
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Job Description
*JOB TITLE: Customer Service Rep - Financial Account - 1 Yr BPO Experience - Onsite Role*
Location: Philippines - Onsite | Work Setup: Shifting / Onsite
*ABOUT US - JOIN OUR BANKING & FINANCE TEAM:*
Exciting opportunity for experienced BPO professionals! We are hiring *Customer Service Representatives* for a premium *Banking and Finance account*. Be part of a team that delivers trusted financial support to customers worldwide.
*PERKS & BENEFITS:*
- Competitive salary package with account premium
- Clear career growth and development opportunities
- Collaborative, supportive, and professional work environment
*WHAT YOU WILL DO:*
- Handle inbound calls regarding bank accounts, transactions, and other financial services
- Guide customers step-by-step and resolve concerns with professionalism and empathy
- Ensure strict confidentiality and secure handling of sensitive information
- Accurately document customer interactions and follow company policies
- Collaborate with support teams to deliver exceptional customer satisfaction
*QUALIFICATIONS:*
- Educational Background: Senior High School Graduate OR completed at least 2 years in college/university
- Experience: Minimum 1 year BPO experience required
- Communication: Good to excellent English communication skills - both written and verbal
- Work Setup: Willing to work 100% onsite on a shifting schedule
- Account: Amenable and interested to work in a Banking and Finance account
Key Skills
7 Skills
Business to Business (B2B)
Call Center
BPO Voice Process
International Call Centre
B2B.
Call Centre skills
International BPO
Role Specifications
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
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About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
Location
NA, kenya
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