Customer Service Representatiive
Gratitude IncCustomer Service Representatiive
Job Description
Key Skills
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Telco Customer Service Representative (CSR)
Location: Taguig/McKinley
Salary Package: 25000 - 30000 Monthly
Employment Type: Full-Time
Start Date: July 15 & July 26
Job Overview
We are seeking customer-focused, results-driven professionals to join our growing Customer Service team supporting a leading telecommunications account. This role is ideal for individuals who are passionate about delivering exceptional customer experiences while working in a dynamic, fast-paced BPO environment.
As a Telco Customer Service Representative, you will serve as the primary point of contact for customers, providing timely and professional assistance with account inquiries, billing concerns, service requests, technical support coordination, and general product information. Successful candidates demonstrate strong communication skills, problem-solving abilities, empathy, and a commitment to customer satisfaction.
Key Responsibilities
Handle inbound and/or outbound customer interactions in a professional and courteous manner.
Resolve customer concerns related to telecommunications products and services.
Assist customers with billing inquiries, account updates, plan changes, and service activation.
Accurately document customer interactions using internal systems and CRM tools.
Follow established policies, procedures, and compliance standards.
Meet or exceed key performance indicators (KPIs), including quality, productivity, customer satisfaction, and attendance metrics.
Collaborate with team members and support departments to ensure timely issue resolution.
Stay informed about product updates, company policies, and service offerings.
Minimum Qualifications
Senior High School graduate, Associate graduate, or College graduate.
Excellent verbal and written English communication skills.
Strong customer service orientation and interpersonal skills.
Basic computer navigation and typing proficiency.
Ability to multitask while maintaining accuracy and attention to detail.
Willingness to work on shifting schedules, weekends, and holidays, if required.
Previous BPO or customer service experience is an advantage but may not be required for select hiring classes.
Preferred Qualifications
Experience supporting telecommunications accounts.
Familiarity with CRM platforms and customer support tools.
Demonstrated ability to resolve customer concerns effectively while maintaining professionalism.
What We Offer
Competitive compensation package.
Performance-based incentives and recognition programs.
Paid training and continuous learning opportunities.
Career advancement within a stable and growing organization.
Comprehensive employee support programs.
Collaborative and inclusive work environment.
Why Join Us?
Join a high-performing team where your contributions directly impact customer satisfaction and business success. We invest in employee development, recognize outstanding performance, and provide opportunities for long-term career growth in the BPO industry.
Qualified candidates are encouraged to submit their application today. Shortlisted applicants will be contacted for the next steps in the recruitment process.
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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