Customer Service Representative

Gratitude Inc

278 Views

18 hours ago

1-2 Year(s)

₱ 20 - ₱ 30K p.a

Job Description

Key Skills

BASIC

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Qualifications: SHS* 2 yrs in college- MUST have 6 months BPO experience | College grads of any course- without BPO experience is accepted | Excellent communications and listening skills / Work set-up: TEMP. Work at Home during Lockdown, date of return to work onsite will be announce once the quaratine/lockdown is lifted in Metro Manila / Salary : up to P25K package based on experience / Schedule: graveyard shifting / Campaign: different LOB's

Role: Answers inbound customers request s or inquiries concerning service, products, equipment and report problem areas | May be required to work in one or multiple systems and utilizes multiple screens to find information and solve problems | capable to understand and explain bills, basic price plan, rate information, promotion information, features, equipment, and general payment arrangements | Demonstrates a strong customer service orientation and takes responsibility for follow-up to insure customer needs and expectations are satisfied | Must be flexible with schedule and willing to work any hours/day required by business need | Must meet and/or exceed quality standards, Adheres to account and company policies, empowered to react appropriately and make exceptions when necessary to protect the customer experience, provided that we do not bypass security, create liability, and maintain full integrity.

Role

Customer Service Executive

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

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