Customer service representative

EXL Service

174 Views

5 days ago

Customer service representative

1-10 Year(s)

20 - 30 Thousand p.m

Cebu Central Visayas (Lapu Lapu city, Mandaue City)

Job Description

Key Skills

good communication skills Proficiency in English; Good communication skills both written and spoken

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Assist customers with inquiries and provide effective solutions.

Handle customer complaints and ensure high satisfaction levels.

Document and track customer interactions accurately.

Collaborate with team members to improve service delivery.

Stay updated on product knowledge and policy changes.

Requirements

Educational Qualifications: Atleast Hgrad with 1 year financial account, at least hgrad/SHS with 1 year auto insurance experience, /atleast 2ndyr undergrad with no back subjects with atleast 1year experience in bpo in bpo any field.

Experience Level: 1–2 years.

Skills and Competencies: Strong customer service and interpersonal skills.

Skills and Competencies: Previous experience in an insurance environment is a plus.

Qualities and Traits: Excellent communication skills and a positive attitude.

Working Conditions: Fast-paced and dynamic work environment.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Rose Njuguna

Recruiter - EXL Service

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Cebu Central Visayas, Philippines

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