Customer Service Representative - Airline / Travel - Wipro Cebu - Onsite

Job Title: Customer Service Representative - Airline / Travel - Wipro Cebu - Onsite

Company: Wipro

Work Location: Wipro Cebu - 100% Onsite

Work Setup: 100% Onsite - Shifting Schedule

Industry: BPO / Airline / Travel

Employment Type: Full-Time

Salary: Competitive Package

Overview:

We are hiring Customer Service Representatives for our Premium Airlines Account at Wipro Cebu! If you have excellent English communication skills and a passion for travel, this is the perfect opportunity for you. Build your BPO career with a global travel brand.

Job Details:

Role: Customer Service Representative - Airline Account / Travel Support

Location: Wipro Cebu - 100% Onsite

Work Setup: Shifting Schedule - 100% Onsite

Why Join Us:

- Competitive compensation and career growth opportunities

- Supportive, collaborative culture with complete training and development support

- Opportunity to work with a global travel brand - Premium airline account

Responsibilities:

- Assist customers with flight bookings, reservations, cancellations, and general travel inquiries

- Deliver exceptional customer service with empathy and professionalism

- Resolve issues efficiently and accurately document all customer interactions

- Collaborate with internal teams to ensure smooth customer experience

- Meet targets for quality, productivity, and customer satisfaction

Qualifications:

Option 1:

- Education: College Graduate - With or without BPO experience

- Communication: Must have C1 level English - Excellent communication skills, close to Standard American English accent

Option 2:

- Education: Completed at least 2nd year in college with no failing subjects

- Experience: At least 6 months BPO experience required

- Communication: Good to excellent English communication skills

Additional Requirements:

- Willing to work 100% onsite in Wipro Cebu

- Willing to be assigned to an Airlines / Travel account