Customer Service Representative - BGC Taguig - Virtual Interview only!!!
Gratitude IncCustomer Service Representative - BGC Taguig - Virtual Interview only!!!
Job Description
Key Skills
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Position Type: Full-Time
Experience Required: 2-4 years in Telecom, Insurance, Banking, or Financial Services
Location: Bonifacio Global City (BGC)
Shift: Night Shift
Interview: Virtual only
Key Responsibilities
- Handle inbound and outbound customer inquiries with professionalism and efficiency
- Resolve customer issues related to telecom, insurance, banking, or financial services products
- Provide accurate information about company products and services
- Maintain detailed records of customer interactions and transactions
- Collaborate with internal teams to escalate and resolve complex customer concerns
- Ensure compliance with company policies and industry regulations
Qualifications
- Completed at least 2 years of college with no back subjects
- READY Transcript of Records (TOR) or Diploma required
- Must provide SSS employment history
- Proven experience (2-4 years) in customer service within Telecom, Insurance, Banking, or Financial Services
- Strong communication and interpersonal skills
- Ability to work effectively during night shifts
- Proficient in using customer service software and tools
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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