Customer Service Representative (Call Center Agent) – Pasig & Lipa City

About the role

We are hiring Customer Service Representatives (Call Center Agents) for two accounts: a telecommunications account in cebu .We are looking for customer-oriented people with good communication and problem-solving skills who can assist customers, answer inquiries and deliver excellent service. Experienced BPO professionals and aspiring candidates are both welcome to apply. All positions are onsite, with shifting schedules.

Responsibilities

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• Assist customers with inquiries by phone, chat or email, depending on the account
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• Provide accurate information about products, services and accounts
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• Address and resolve customer concerns professionally on the first contact where possible
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• Deliver excellent customer service on every interaction
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• Document customer interactions accurately in company systems
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• Meet quality, productivity and attendance targets
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• Follow company policies, compliance standards and data privacy guidelines
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Available accounts, requirements and salary

Qualifications

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• Good communication and customer service skills
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• Strong problem-solving and active listening skills
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• Willing to work onsite and on shifting schedules
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• Meets the education and experience requirements of the chosen position
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• Willing to undergo the recruitment and assessment process
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Job details

Why join

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• Choose between a telecommunications account and a media and entertainment account
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• Package of ₱19,200 for the Lipa City account
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• Open to HS graduates with BPO experience
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• Career growth with a global BPO company
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• Immediate hiring