Customer Service Representative / Call Center Agent (Voice) – Cebu City
109 Views
3 days ago
Experience
0–10 Year(s)
₱
Salary
₱ 14 – 29K
p.m
Location
Cebu Central Visayas
33 candidate(s) already applied
Job Description
About the role
We are hiring Customer Service Representatives (Call Center Agents) across Cebu City. Choose from four locations: IT Park, Montage, J-Center and Banawa. Whether you’re a high school or senior high school graduate with BPO experience, or a college-level agent looking for a better package, there is a site for you. All positions are 100% onsite.
Responsibilities
- Handle inbound and outbound customer interactions by phone, chat or email, depending on the account
- Resolve customer concerns accurately and professionally on the first contact where possible
- Provide product, billing or technical support to international customers
- Meet quality, productivity and attendance targets
- Document customer interactions accurately in company systems
- Follow company policies, compliance standards and data privacy guidelines
Available sites, requirements and salary packages
Site | Education | Experience | Salary package |
|---|---|---|---|
IT Park | HS/SHS graduate | At least 1 year of BPO experience | ₱14,500 – ₱18,500 + allowance |
Montage | HS graduate (old curriculum) or SHS graduate (new curriculum) | At least 6 months of BPO experience (EXPRO 2–5) | Basic ₱14,500 – ₱18,500 (depending on tenure) + account allowance of ₱4,500 – ₱5,500 |
J-Center | HS/SHS or college graduate | At least 6 months of international voice BPO customer contact experience (strictly required) | Up to ₱26,500 |
Banawa | At least 2 years of college completed | At least 2 years of BPO experience | ₱14,500 – ₱18,500 + allowance |
Qualifications
- Willing to work 100% onsite at a Concentrix Cebu site
- Excellent English communication skills, written and verbal
- Strong customer service, problem-solving and active listening skills
- Comfortable with computers and multiple systems
- Previous BPO or call center experience, per the site requirements above
Why join
- Competitive packages of up to ₱26,500
- Four Cebu City locations, so you can choose one close to home
- Open to HS and SHS graduates, with some sites open to college applicants
- Immediate hiring with career growth at a global BPO company
Key Skills
3 Skills
Call Center
Customer Service
BPO Skills
Role Specifications
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
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About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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