Customer Service Representative | Cantonese Speaker

Gratitude Inc

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7 hours ago

Customer Service Representative | Cantonese Speaker

0-5 Year(s)

Manila, Quezon Calabarzon

Job Description

Key Skills

Cantonese Cantonese Speaker

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Customer Service Representative | Cantonese Speaker | Voice/Non-Voice | Onsite

Location

Quezon City, Philippines

Work Setup

Onsite

Work Schedule

Shifting / Night Shift

Employment Type

Full-Time

Compensation & Benefits

Competitive Salary (Negotiable based on experience and qualifications)
Sign-On Bonus
Performance Incentives
Paid Training
Health Insurance
Life Insurance
Free Parking
Company Events
Opportunity for Regular Employment and Career Growth

Start Date

ASAP (Target Start Date: August 10, 2026)

About the Role

We are looking for fluent Cantonese-speaking Customer Service Representatives to join our growing customer support team in Quezon City. Whether you are an experienced BPO professional or looking to start your customer service career, this is an excellent opportunity to work in a multicultural environment while providing exceptional support to Cantonese-speaking customers.

You will handle customer inquiries via phone, chat, email, and other communication channels, ensuring outstanding customer satisfaction through professional and efficient service.

Candidates with or without BPO experience are welcome to apply.

Key Responsibilities

Provide customer support to Cantonese-speaking customers through phone, chat, email, and other communication channels.
Communicate professionally in Cantonese and English.
Handle customer inquiries related to accounts, billing, products, services, and general support.
Resolve customer concerns efficiently while delivering an exceptional customer experience.
Accurately document customer interactions using internal systems and CRM tools.
Meet quality, productivity, attendance, and customer satisfaction targets.
Build customer trust and loyalty through excellent communication and problem-solving.
Escalate complex concerns when necessary.
Perform other duties as assigned to support business operations.

Required Qualifications

Education

College graduate or equivalent experience is an advantage.

Experience

Open to candidates with or without BPO experience.
Previous Customer Service or Collections experience is an advantage but not required.
Knowledge of the Order-to-Cash (O2C) process is a plus but not mandatory.

Language Requirements

Fluent in Cantonese (spoken, written, and reading).
Able to communicate naturally and professionally in Cantonese.
Good working proficiency in English (training and internal systems are conducted in English).

Eligibility

Applicants must be legally authorized to work in the Philippines.
Foreign nationals must possess a valid Philippine work authorization or an appropriate visa that permits employment.
Applicants holding Permanent Resident Visas (PRV), Temporary Resident Visas (TRV), or other valid work-authorized visas are encouraged to apply.

Preferred Skills

Customer Service
Call Center Support
Voice Support
Non-Voice Support
Chat Support
Email Support
Customer Care
Billing Support
Order-to-Cash (O2C)
Collections
CRM Systems
Problem Solving
Communication Skills
Cross-Cultural Communication
Multitasking

Why Join Us?

Sign-On Bonus
Competitive Salary Package
Performance Incentives
Paid Training
Health & Life Insurance
Free Parking
Company Events
Career Growth Opportunities
Supportive and Inclusive Work Environment

Pre-Screening Questions

How would you rate your Cantonese language proficiency?
Are you fluent in speaking, reading, and writing Cantonese?
What is your current location?
What is your nationality?
Do you have previous Customer Service or BPO experience?
Do you have experience with the Order-to-Cash (O2C) process or Collections?
What is your notice period or earliest available start date?

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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