Customer Service Representative (CSR)

JOB DESCRIPTION

Customer Service Representative (CSR) – Telecommunications Account

Position: Customer Service Representative
Account: Telecommunications
Employment Type: Full-Time
Work Setup: Onsite

Job Overview

We are looking for motivated, enthusiastic, and customer-oriented individuals to join our team as Customer Service Representatives for a Telecommunications Account.

In this role, you will assist customers with inquiries, address service-related concerns, provide accurate information, and deliver excellent customer support. Candidates with strong communication, problem-solving, and customer service skills are encouraged to apply.

Both experienced BPO professionals and qualified aspiring candidates are welcome to explore this opportunity, subject to the experience requirements below.

Salary Package

Your salary package will depend on your previous BPO experience:

• 6–23 months of BPO experience: Up to ₱20,000 package.
• 24 months or more of BPO experience: Up to ₱25,000 package.

Qualifications

• At least 6 months of BPO experience.
• High School Graduate or above.
• Good verbal and written communication skills.
• Customer-focused attitude and problem-solving abilities.
• Ability to handle customer inquiries and concerns professionally.

Key Responsibilities

• Handle customer inquiries related to telecommunications products and services.
• Provide accurate information regarding plans, billing, and service-related concerns.
• Resolve customer complaints and provide appropriate solutions.
• Maintain a high level of customer satisfaction.
• Document customer interactions accurately.
• Follow company policies, procedures, and quality standards.
• Escalate complex issues to the appropriate department when necessary.

General Requirements

• Good communication and customer service skills.
• Willing to work onsite.
• Willing to work on shifting schedules, including weekends and holidays if required.
• Must meet the educational and work experience requirements.
• Willing to undergo the recruitment, interview, and assessment process.

Special Joining Bonus

Get a joining bonus upon successful hiring!

Important: Please mention and tag Gratitude Jobs during your interview to qualify for the joining bonus.

Application Process

Interested candidates are requested to complete the application questionnaire using the link below.

Questionnaire / Application Form: ​https://myglit.com/lateral/cref/3cfac4be27

Candidate Consent & Acknowledgment

By submitting the questionnaire, you voluntarily confirm your interest in the Customer Service Representative position and consent to be contacted regarding your application, interview, assessment, and recruitment process.

You also acknowledge that your application details may be used for recruitment purposes.

Apply Now!

Take the next step in your career and become part of an exciting opportunity in the Telecommunications industry.

We look forward to receiving your application!