Job Description: Customer Service Representative (CSR) – Davao

Location: Davao City, Philippines
Company: Teleperformance Davao
Work Setup: 100% Onsite
Salary Package: Up to PHP 28,000 per month
Experience: Minimum 6 months of Customer Contact Experience (CCE)
Education: At least High School or Senior High School Graduate
Shift: Shifting Schedule

Job Overview

We are looking for motivated and customer-oriented individuals to join Teleperformance Davao as Customer Service Representatives. The successful candidates will handle customer inquiries, provide accurate information, resolve concerns, and deliver excellent customer service.

Key Responsibilities

• Handle customer inquiries through assigned communication channels.

• Provide accurate information and assistance regarding products and services.

• Resolve customer concerns, complaints, and service-related issues professionally.

• Maintain a positive customer experience through effective communication.

• Document customer interactions and update relevant records.

• Follow company policies, procedures, and quality standards.

• Meet customer satisfaction and operational performance targets.

Qualifications

• At least High School or Senior High School Graduate.

• Minimum of 6 months of Customer Contact Experience (CCE).

• Good verbal and written communication skills.

• Strong customer service and problem-solving abilities.

• Willing to work 100% onsite in Davao City.

• Willing to work on shifting schedules.

• Willing to work with Teleperformance Davao.

• Willing to participate in the complete recruitment and assessment process.

Salary & Benefits

• Salary package of up to PHP 28,000 per month.

• PHP 1,000 joining bonus upon hiring, subject to the required referral/tagging and consent conditions.

Important Recruitment Instructions

• Please tag Gratitude Jobs during the interview to qualify for the PHP 1,000 joining bonus.

• Candidates must provide the required consent for the referral arrangement.

• Applicants must meet the experience and educational requirements for the Davao location.

Ideal Candidate Profile

Candidates should be customer-focused, adaptable, professional, and comfortable working in a fast-paced BPO environment with shifting schedules.