CUSTOMER SERVICE REPRESENTATIVE (CSR) – LUZON 1

Job Overview

Teleperformance Philippines is actively hiring enthusiastic, motivated, and customer-focused individuals for Customer Service Representative (CSR) positions across EDSA Greenfield, Fairview Terraces, and Vertis North.

Whether you are a fresh graduate, career shifter, or experienced customer service professional, this is an excellent opportunity to build your career in the BPO and call center industry.

As a Customer Service Representative, you will assist customers with inquiries, provide accurate information, resolve concerns, and deliver excellent customer service while maintaining a positive customer experience.

No prior call center experience is required for qualified applicants!

Salary Packages and Qualifications by Location

1. EDSA Greenfield

Salary: Up to ₱22,000

• At least High School or Senior High School Graduate.

• No call center experience required.

• At least 6 months of Customer Contact Experience (CCE) is an advantage.

2. Fairview Terraces

Salary: Up to ₱29,000

• At least High School or Senior High School Graduate.

• No call center experience required.

• At least 6 months of Customer Contact Experience (CCE) is an advantage.

3. Vertis North

Salary: Up to ₱24,000

• At least High School or Senior High School Graduate.

• No call center experience required.

• At least 6 months of Customer Contact Experience (CCE) OR 12 months of BPO experience is an advantage.

Key Responsibilities

• Handle incoming customer inquiries through designated communication channels.

• Provide accurate information about products, services, and customer concerns.

• Resolve customer complaints professionally and efficiently.

• Maintain a high standard of customer satisfaction.

• Document customer interactions and update relevant records.

• Follow company policies, procedures, and service quality standards.

• Deliver a positive and professional customer experience.

General Requirements

• At least High School or Senior High School Graduate.

• Good verbal and written communication skills.

• Strong customer service and interpersonal skills.

• Willing to work onsite at any of the available Teleperformance locations.

• Willing to work on shifting schedules.

• Must be willing to participate in the recruitment, interview, and assessment process.

• Must be willing to work with Teleperformance Philippines.

How to Apply

Interested applicants may apply by submitting their updated resume and providing the following information:

1. Complete Name

2. Contact Number

3. Highest Educational Attainment

4. Previous Work Experience (if any)

5. Preferred Work Location:

   • EDSA Greenfield

   • Fairview Terraces

   • Vertis North

Important: Please specify your preferred work location so your qualifications can be evaluated against the appropriate site's hiring requirements and salary package.

IMPORTANT: REFERRAL AND JOINING BONUS

Please ensure that you TAG GRATITUDE JOBS during your interview and recruitment process to qualify for the applicable referral/joining bonus upon successful hiring, subject to the referral program's terms and conditions.

By proceeding with your application through Gratitude Jobs, you consent to being referred and having your application details shared with Teleperformance Philippines for recruitment purposes.

Start your BPO career today! Apply now and take advantage of this exciting opportunity with Teleperformance Philippines.