Customer Service Representative (CSR)

WORK SETUP: Onsite
SALARY: ₱18,000 – ₱28,000
EXPERIENCE: 1 to 4 years
PREFERRED BACKGROUND: Utilities, Telecom, Insurance, Banking & Financial Services

Role Overview
We are seeking Customer Service Representatives to handle customer inquiries, resolve concerns, and provide exceptional service. This role requires strong communication skills and a customer-focused mindset.

Key Responsibilities
Handle inbound customer inquiries via phone, email, and chat

Resolve customer concerns and issues efficiently

Provide accurate information on products and services

Document interactions accurately in the system

Meet quality, productivity, and customer satisfaction goals

Qualifications
Must be completed 2 years in College or finished Associate Degree Course – required

1 to 4 years of relevant experience – required

Preferred background: Utilities, Telecom, Insurance, Banking & Financial Services

Must be willing to work in the assigned shift and location

Must have the following mandatory documents on hand:

TOR (Transcript of Records)

Diploma

Certificate(s) of Employment (COE)