Job Description: Customer Service Representative (CSR)

Location: Cagayan de Oro (CDO), Philippines
Salary Package: Up to PHP 21,650 per month
Work Setup: 100% Onsite
Experience: Freshers are welcome
Education: High School Graduate or Senior High School Graduate
Shift: Shifting Schedule

Job Overview

We are looking for motivated, customer-oriented individuals to join our team as Customer Service Representatives. The successful candidates will handle customer inquiries, provide accurate information, resolve concerns, and deliver a positive customer experience.

Key Responsibilities

• Handle customer inquiries and provide accurate information about products and services.

• Assist customers with concerns, complaints, and service-related requests.

• Resolve customer issues professionally and efficiently.

• Maintain a positive and customer-focused attitude during interactions.

• Ensure proper documentation of customer interactions and concerns.

• Follow company policies, procedures, and service quality standards.

• Meet performance targets and maintain customer satisfaction.

Qualifications

• At least a High School or Senior High School Graduate.

• No prior work experience required; freshers are welcome.

• Good verbal and written communication skills.

• Strong customer service and problem-solving abilities.

• Positive attitude and willingness to learn.

• Willing to work 100% onsite in Cagayan de Oro.

• Willing to work on shifting schedules.

• Must be willing to undergo the complete recruitment and assessment process.

Compensation & Work Conditions

• Salary Package: Up to PHP 21,650.

• Location: Cagayan de Oro.

• Work Arrangement: Onsite.

• Schedule: Shifting shifts.

• Experience Level: Open to fresh graduates and candidates without experience.

Ideal Candidate Profile

Candidates should be enthusiastic, patient, and customer-focused, with good communication skills and the flexibility to work in a fast-paced customer service environment.