Customer Service Representative (CSR) – Multiple Sites | Metro Manila

Location: Alabang, Bridgetowne, Cubao, Vertis North, Diliman, Eton, Makati, San Lazaro, Taguig, Metro Manila, Philippines

Job Description:

We are hiring Customer Service Representatives for multiple locations across Metro Manila. Candidates will be responsible for handling customer inquiries, providing support, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Handle customer inquiries through calls and other communication channels.

• Provide accurate information and resolve customer concerns.

• Assist customers with account-related queries and service requests.

• Maintain professional communication and ensure customer satisfaction.

• Follow company policies, procedures, and quality standards.

• Document customer interactions and update records accurately.

Qualifications:

• High School (HS), Senior High School (SHS), or College Graduate, depending on the assigned site.

• BPO experience ranging from 3 months to 1 year, depending on the location.

• Sales and/or Technical experience required for specific positions at Cubao.

• GDS experience of at least 6 months required for Alabang (must be mentioned in the CV).

• Willingness to work onsite and in shifting schedules.

• Willing to work night shifts where required.

Available Work Locations & Requirements:

• Alabang: 6 months GDS experience; HS/SHS Graduate.

• Bridgetowne: 6 months BPO experience; HS/SHS Graduate.

• Cubao: 6 months BPO experience with Sales and/or Technical experience; HS Graduate.

• Vertis North: 6 months BPO experience (EXPRO 2–5); HS/SHS Graduate.

• Diliman: 3 months BPO experience (EXPRO 1); HS/SHS Graduate.

• Eton: 1 year BPO experience (EXPRO 3–5); HS/SHS Graduate.

• Makati: 6 months BPO experience; open to all educational levels.

• San Lazaro: 6 months BPO experience; open to all educational levels.

• Taguig: 1 year BPO experience; at least HS Graduate.

Work Setup:

• 100% Onsite

• Walk-in and Virtual Hiring Process Available

• Shifting Schedules (depending on the assigned account)

• Night Shift (where applicable)