Customer service representative

Employment Type: Full-Time, Onsite

Qualifications:

High School Graduate (Old Curriculum), Senior High School Graduate, College Undergraduate (at least 2nd year completed), or College Graduate.

1 to 2 years of experience handling US or UK Banking/Financial accounts in a contact center environment.

Experience in any of the following areas is required:

Banking

Collection

Other related financial services functions

. Strong analytical, communication, and customer service skills.

. Ability to work efficiently in a fast-paced environment while maintaining accuracy and compliance.

Key Responsibilities:

▪️Handle customer inquiries and account-related concerns for financial services clients.

▪️Review, investigate, and resolve account issues in accordance with company and client guidelines.

▪️Process transactions and provide accurate information regarding financial products and services.

▪️Maintain high standards of customer service and regulatory compliance.

▪️Document customer interactions and ensure timely resolution of cases.

Work Setup: Onsite

Application Process: Qualified candidates will be invited to proceed with the online screening and interview stages.