Customer Service Representative – Insurance Account (PE / SPE)

Job title : Customer Service Representative – PE / SPE (Insurance Brokerage Account)

Location: McKinley Hill, Taguig City, Philippines
Work Setup: Onsite

Job Description:

We are hiring Customer Service Representatives for an Insurance Brokerage Account. Candidates should have good verbal communication skills and the ability to handle customer inquiries and policy-related concerns professionally.

Position Levels & Qualifications

1. PE Level

• Senior High School Graduate.

• 0–17 months of BPO voice experience in any account.

• Strong verbal communication skills.

• Financial services or non-life insurance customer service experience is preferred.

• Detail-oriented when handling policy inquiries.

2. SPE Level

• Senior High School Graduate.

• At least 18 months of BPO voice experience in any account.

• At least 1 year of Property & Casualty, Non-Life, or General Insurance experience.

• Strong verbal communication skills.

• Detail-oriented when handling policy inquiries.

Key Responsibilities :

• Handle customer inquiries related to insurance policies.

• Provide accurate information and professional customer support.

• Address policy-related concerns and assist customers with their requests.

• Maintain accuracy and attention to detail during customer interactions.