Customer Service Representative – Insurance Brokerage Account (PE / SPE)

Account: Insurance Brokerage

Location: McKinley Hill, Taguig City
Work Setup: 100% Work From Office (WFO)
Employment Level: Process Executive (PE) / Senior Process Executive (SPE)

Job Description

We are hiring Customer Service Representatives for an Insurance Brokerage Account. The role involves handling customer and client inquiries related to insurance policies, providing accurate information, and ensuring professional and effective customer service.

Candidates should have strong verbal communication skills, attention to detail, and the ability to handle policy-related inquiries professionally.

Qualifications – Process Executive (PE)

• Senior High School Graduate.

• 0–17 months of BPO voice experience in any account.

• Strong verbal communication skills for professional client interactions.

• Customer service experience in financial services or non-life insurance is preferred.

• Detail-oriented when handling customer and policy inquiries.

• Willing to work onsite at McKinley Hill, Taguig City.

Salary Package: Up to ₱26,000 all-in.

Qualifications – Senior Process Executive (SPE)

• Senior High School Graduate.

• At least 18 months of BPO voice experience in any account.

• Minimum 1 year of experience in Property & Casualty (P&C), Non-Life Insurance, or General Insurance.

• Strong verbal communication skills for professional client interactions.

• Detail-oriented when handling customer and policy inquiries.

• Willing to work onsite at McKinley Hill, Taguig City.

Salary Package: Up to ₱36,000 all-in.

Work Location

2nd Floor, Science Hub Tower 4, Campus Avenue, McKinley Hill, Fort Bonifacio, Taguig City.

Recruitment Process

1. Registration in the Agency Portal (handled by the designated POC).

2. Talkpush Assessment.

3. Invitation for a walk-in or virtual interview.

Important Candidate Information

• Please ensure that your BPO voice experience meets the required experience range for the level applied for.

• SPE applicants must have at least 1 year of relevant Property & Casualty, Non-Life, or General Insurance experience.

• Salary packages are subject to the applicable level and hiring approval.