Customer Service Representative

Job Opportunity: Healthcare Customer Service Representative

We are looking for dedicated and customer-focused professionals to join our Healthcare Account. If you have BPO experience and are passionate about delivering exceptional customer service, we encourage you to apply.

Qualifications

• High School (HS) or Senior High School (SHS) graduate.

• Minimum of 1 year of BPO/Call Center experience.

• Strong English communication skills (B2 proficiency or higher).

• Excellent customer service, interpersonal, and communication skills.

• Strong analytical, problem-solving, and critical thinking abilities.

• High level of attention to detail and accuracy.

Key Responsibilities

• Handle inbound and outbound customer interactions related to healthcare services.

• Assist customers with account inquiries, benefits, billing, and service-related concerns.

• Resolve customer issues efficiently while maintaining a high level of professionalism and empathy.

• Accurately document customer interactions in company systems.

• Meet quality, productivity, and customer satisfaction (CSAT) performance standards.

• Comply with company policies, procedures, and data privacy requirements.

Compensation & Benefits

• Salary Package: Up to ₱23,000

• 15% Night Shift Differential

• HMO coverage starting on Day 1, plus one (1) free dependent

• Paid Sick Leave (SL) and Vacation Leave (VL)

• 13th Month Pay

• Opportunities for career growth and professional development

Work Requirements

• Willing to work onsite.

• Amenable to shifting schedules, including weekends and holidays as required.

• Available to start immediately.

If you meet the qualifications and are ready to build a rewarding career in the healthcare BPO industry, we invite you to apply today and become part of a dynamic and supportive team.