Customer Service Representative
Gratitude IncCustomer Service Representative
Job Description
Key Skills
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Job Opportunity: Healthcare Customer Service Representative
We are looking for dedicated and customer-focused professionals to join our Healthcare Account. If you have BPO experience and are passionate about delivering exceptional customer service, we encourage you to apply.
Qualifications
High School (HS) or Senior High School (SHS) graduate.
Minimum of 1 year of BPO/Call Center experience.
Strong English communication skills (B2 proficiency or higher).
Excellent customer service, interpersonal, and communication skills.
Strong analytical, problem-solving, and critical thinking abilities.
High level of attention to detail and accuracy.
Key Responsibilities
Handle inbound and outbound customer interactions related to healthcare services.
Assist customers with account inquiries, benefits, billing, and service-related concerns.
Resolve customer issues efficiently while maintaining a high level of professionalism and empathy.
Accurately document customer interactions in company systems.
Meet quality, productivity, and customer satisfaction (CSAT) performance standards.
Comply with company policies, procedures, and data privacy requirements.
Compensation & Benefits
Salary Package: Up to ₱23,000
15% Night Shift Differential
HMO coverage starting on Day 1, plus one (1) free dependent
Paid Sick Leave (SL) and Vacation Leave (VL)
13th Month Pay
Opportunities for career growth and professional development
Work Requirements
Willing to work onsite.
Amenable to shifting schedules, including weekends and holidays as required.
Available to start immediately.
If you meet the qualifications and are ready to build a rewarding career in the healthcare BPO industry, we invite you to apply today and become part of a dynamic and supportive team.
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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