Customer Service Representative
Job Description
We are hiring Customer Service Representatives! We are looking for customer-oriented individuals with good communication and problem-solving skills to assist customers, address inquiries, and provide excellent service. Both experienced BPO professionals and aspiring candidates are welcome to apply!
Below are the different accounts currently hiring for Customer Service Representatives.
US ELECTRONICS ACOOUNT
E-commerce ACCOUNT
Healthcare Outbound
Atleast HS Graduate
No Work Experience Required
CSR Advanced Support Specialist
Nature: CSR (Advanced Support Specialist / Advanced Customer Support Specialist)
Campaign Type: Chat / Non-Voice
Requirements:
Excellent Communication Skills (CEFR C2 – Verbal And Written)
At Least 2 Years Of Customer Service Experience Handling Escalations Or Complex Issues
Preferred Experience:
Banking, Fintech, Financial Services, Or Other Regulated Industries
Fraud Prevention, Identity Verification, KYC, Or Compliance
CRM Experience
TSR – Travel Account
Nature: Hospitality / Travel
Campaign Type: Hybrid (Voice, Chat, And Email)
Requirements:
At Least 1 Year Of Experience In A Customer-facing Support Role (BPO Or Non-BPO)
Technical Aptitude (able To Read And Understand Technical Codes)
Experience With AI Workflows
Preferred Experience:
SaaS
Technology Or Hospitality Technology
B2B Pioneer Campaign
Experience Handling B2B Campaigns
Key Skills
2 SkillsRole Specifications
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Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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