Customer Service Representative – Multiple Accounts (Teleperformance Cebu)

Company: Teleperformance

Location: Inez Villa Street, Apas, Cebu City IT Park, Philippines
Industry: BPO / Customer Service
Work Setup: Onsite (WFO)
Employment Type: Full-Time / Fixed-Term (account-dependent)
Work Schedule: Shifting Schedule

Job Description

We are hiring enthusiastic, motivated, and customer-oriented individuals to join Teleperformance Cebu as Customer Service Representatives across multiple accounts.

As a Customer Service Representative, you will handle customer inquiries, provide accurate information, resolve customer concerns, and deliver excellent customer experiences. We have several openings across Retail, Healthcare/Technical, Home Security, Banking, Travel, and Financial accounts.

Candidates will be evaluated based on their educational background, work experience, communication skills, and the specific requirements of their preferred account.

Available Accounts and Qualifications

1. Retail Account – ₱17,500

• High School / Senior High School Graduate / College Undergraduate with at least 6 months of BPO experience.

• College Graduate with no BPO experience may also apply.

• Good communication skills.

• Willing to work onsite and on shifting schedules.

2. Project Luna Account – ₱19,000

• At least 1 year of Healthcare or Technical experience.

• Excellent communication skills.

• Willing to work onsite and on shifting schedules.

3. Retail Account – Fixed-Term Employment – ₱15,000

• At least High School Graduate (old curriculum) or Senior High School Graduate.

• Excellent communication skills.

• Willing to work onsite and on shifting schedules.

• Fixed-term employment.

4. Global Home Security Account – ₱19,000

• At least High School Graduate (old curriculum) or Senior High School Graduate.

• Minimum 1 year of customer service experience.

• Experience is not limited to BPO; candidates with direct customer-facing experience may apply.

• Examples include Starbucks, iStore, and other retail or customer service environments.

• Excellent communication skills.

5. High Priority Banking Account – ₱18,400

• At least High School Graduate (old curriculum) or Senior High School Graduate.

• BPO experience is not mandatory.

• Excellent communication skills.

• NBI Clearance, Police Clearance, and SSS Number must be available before training.

• Willing to work onsite and on shifting schedules.

6. Travel Account – ₱25,000

• At least 6 months of Call Center experience.

• High School / Senior High School Graduate.

• Good communication and customer service skills.

• Willing to work onsite and on shifting schedules.

7. Financial Account – ₱27,000

• At least 6 months of Call Center experience.

• High School / Senior High School Graduate.

• Good communication and customer service skills.

• Willing to work onsite and on shifting schedules.

Key Responsibilities

• Handle customer inquiries through voice support channels.

• Provide accurate information about products, services, and account-related concerns.

• Resolve customer complaints and service issues professionally.

• Assist customers with requests, transactions, and troubleshooting.

• Maintain accurate records of customer interactions.

• Follow company policies, procedures, and quality standards.

• Ensure customer satisfaction and meet performance targets.

General Qualifications

• Must meet the educational and experience requirements of the selected account.

• Good to excellent English communication skills.

• Strong interpersonal and problem-solving abilities.

• Customer-oriented with a positive attitude.

• Willing to work onsite at Teleperformance Cebu IT Park.

• Willing to work on shifting schedules.

• Willing to undergo the recruitment and assessment process.

• Available to comply with account-specific requirements.

Work Location

Teleperformance Cebu IT Park
Inez Villa Street, Apas, Cebu City, Philippines.

Application and Account Selection

Applicants will be asked to specify their preferred account during the initial screening. Their profiles will be evaluated against the corresponding account qualifications and current hiring requirements.

Please be ready to provide the following information:

1. Which account would you prefer: Retail, Project Luna, Home Security, Banking, Travel, or Financial?

2. How many months or years of BPO / customer service experience do you have?

3. What is your highest educational attainment?

4. Are you willing to work onsite in Cebu IT Park?

5. Are you willing to work on shifting schedules?

6. Do you have the required documents for your preferred account?

Joining Bonus

Please mention and tag Gratitude Jobs during your interview to qualify for the joining bonus upon successful hiring, subject to applicable eligibility requirements. Please provide your consent to participate in this referral arrangement.

Apply Now!

Explore multiple career opportunities with Teleperformance Cebu. Choose your preferred account and take the next step toward building your career in the BPO industry!