Customer Service Representative | Telco Account | Full-Time
Job Description
We are looking for motivated and customer-oriented individuals to join our Telecommunications Customer Support team. As a Customer Service Representative, you will be responsible for delivering high-quality customer service by addressing inquiries related to mobile, internet, and telecommunications services.
Key Responsibilities
• Handle inbound customer inquiries professionally.
• Resolve billing, account, service, and technical concerns.
• Maintain accurate customer records.
• Meet quality assurance and customer satisfaction standards.
• Promote additional products and services when appropriate.
Qualifications
• High School or Senior High School Graduate.
• Good English communication skills.
• Basic computer knowledge.
• Customer service experience is an advantage but not required.
• Willing to work shifting schedules.
Benefits
• Competitive salary
• Paid training
• HMO coverage
• Performance incentives
• Career growth opportunities
• Government-mandated benefits
Key Skills
5 SkillsRole Specifications
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About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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