Customer Service Representative – Travel & Hospitality (GDS Expert)

Customer Service Representative – Travel & Hospitality (GDS Expert)

Location: Silver City Site

Employment Type: Full-time

Are you a travel professional with hands-on experience navigating the world of Global Distribution Systems? Join our dynamic team at our Silver City Site and help travelers navigate their journeys with ease! We are looking for customer-centric individuals who thrive in a fast-paced, hospitality-focused environment.

What’s in it for You?

 Competitive salary package and performance incentives

 Comprehensive health benefits (HMO)

 Professional growth and career advancement opportunities

 Vibrant and supportive work environment

Key Responsibilities

 Assist customers with travel bookings, reservations, cancellations, and itinerary modifications.

 Efficiently navigate Global Distribution Systems (GDS) to manage travel arrangements.

 Provide exceptional customer service by resolving travel-related inquiries via voice or chat.

 Ensure a seamless and positive experience for hospitality clients worldwide.

Job Requirements

 Education: At least a High School Graduate or Senior High School Graduate.

 Experience: Minimum of 12 months (1 year) of solid GDS experience (e.g., Amadeus, Sabre, Galileo, Apollo).

 Excellent verbal and written communication skills.

 Strong problem-solving abilities with a keen attention to detail.

 Amenable to working on-site at our Silver City location and flexible with shift schedules.