Customer Service Representative - Voice Hiring in Philippines
Gratitude IncCustomer Service Representative - Voice Hiring in Philippines
Job Description
Key Skills
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Customer Service Representative - Voice Hiring in Philippines
Job Description -
Qualifications:
- Must be a bachelor’s degree. Can be an undergraduate with 1 year experience.
- Conversational in the English Language
- Effective at managing multiple priorities with attention to details
- Excellent interpersonal and customer care skills
- Ability to analyze and solve problem.
- Knowledge in MS Office Applications
- Willing to go onsite (Mckinley, BGC)
- Willing to handle voice and healthcare account.
Job Responsibilities:
- Makes outbound calls to acquire customer requirements.
- Addresses customer complaints and elevates when all effort has been exhausted.
- Maintains and develops relationships with existing customers via telephone calls and email
- Responds to incoming emails and phone inquiries.
- Perform quality documentation, closure and communication to the customer.
- Maintain a high level of responsiveness to internal and external customers
- Adapt to changing circumstances and assumes the role of change agent.
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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