Customer Service Representative (Voice)

Join our growing Customer Service team and provide exceptional support to customers through inbound and outbound calls. Help resolve account, billing, product, and service-related concerns while delivering a positive customer experience. This role is ideal for individuals with strong communication skills, problem-solving abilities, and a customer-first mindset.

Key Responsibilities

•⁠ ⁠Handle inbound and outbound customer calls professionally and efficiently.
•⁠ ⁠Assist customers with account, billing, product, and service-related inquiries.
•⁠ ⁠Provide accurate information and effective solutions based on company guidelines.
•⁠ ⁠Document customer interactions and resolutions accurately in the system.
•⁠ ⁠Escalate complex concerns to the appropriate department when necessary.
•⁠ ⁠Meet established quality, productivity, and customer satisfaction goals.

Qualifications

•⁠ ⁠High School/Senior High School Graduate or higher.
•⁠ ⁠Excellent English communication skills.
•⁠ ⁠Basic computer navigation skills.
•⁠ ⁠Customer service or voice support experience is an advantage but not required.
•⁠ ⁠Strong problem-solving and active listening skills.
•⁠ ⁠Willing to work on shifting schedules, weekends, and holidays.

Benefits

•⁠ ⁠Competitive salary package
•⁠ ⁠Night differential
•⁠ ⁠Performance incentives and bonuses
•⁠ ⁠HMO coverage
•⁠ ⁠Paid training
•⁠ ⁠Career growth and promotion opportunities
•⁠ ⁠Supportive and inclusive work environment