Customer service representative/join a team where your voice matters

Gratitude Inc

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2 weeks ago

Customer service representative/join a team where your voice matters

1-5 Year(s)

Manila (Alabang Muntinlupa City, Ortigas, Pasay City, Mandaluyong, Fairview Quezon City)

Job Description

Key Skills

BPO Voice Process BPO Skills BPO Hiring BPO Call center

1 candidate(s) have already applied for this Job. Apply now

* We’re Hiring: Customer Service Representative | Manila *
*Join a team where your voice matters and growth is real*

Are you great with people? Love solving problems and making someone’s day better? We want you on our team.

*Location*: Manila – Ortigas / BGC / Quezon City
*Shift*: flexible differential + premiums
*Salary*: ₱25,000 – ₱40,000 monthly + performance bonuses + HMO from Day 1

*What You’ll Do:*
- Be the hero for our customers via phone, email, and chat
- Resolve issues with empathy, speed, and a smile they can hear
- Turn frustrated customers into loyal fans
- Work with a supportive team that actually has your back

*What We Offer:*
- *Competitive pay* with guaranteed annual increase
- *HMO + 1 free dependent* on Day 1, dental & optical coverage
- *20% night differential* + holiday pay + OT pay
- *Fast career growth* – 70% of our TLs were promoted from CSR roles
- *Paid training* – We’ll teach you everything. No BPO experience needed
- *Cool office perks*: Free coffee, gaming lounge, sleeping quarters, pantry
- *Work-life balance*: 2 rest days, VL/SL convertible to cash, birthday leave
- after regularization for top performers

*You’re a Great Fit If You:*
- Have excellent English communication skills – neutral accent preferred
- Are 18+ yrs old, at least HS graduate / SHS / college undergrad welcome
- Have basic computer skills and can type 30+ WPM
- Are patient, solutions-focused, and love helping people
- Can work onsite in Manila and flexible with shifting schedules
- *Fresh grads & career shifters encouraged* – we value attitude over tenure

*Why Join Us?*
We don’t just answer calls. We build careers. Regular team huddles, free upskilling, international account exposure, and a culture that celebrates _you_. Our CSRs say it best: “

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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