GRATITUDE INC

APAC · AFRICA · U.S.A

Customer Service Representatives – Telecommunications Account!

132 Views 6 days ago

Experience 0–5 Year(s)

₱

Salary ₱ 20 – 25K p.m

Location Cebu Central Visayas (Cebu City)

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32 candidate(s) already applied

Job Description

Hiring Now: Customer Service Representatives – Telecommunications Account!

Are you looking for an exciting opportunity in the BPO industry? Join our growing team as a Customer Service Representative – Telecommunications Account!

We are looking for motivated and customer-focused individuals with good communication and problem-solving skills to assist customers, handle inquiries, and deliver excellent customer service.

Both experienced BPO professionals and aspiring candidates who meet the eligibility requirements are welcome to apply!

Job Details

Position: Customer Service Representative
Account: Telecommunications
Work Mode: Work from Office (Onsite)
Shift: Shifting Schedules
Experience Required: Minimum 6 months of BPO experience
Education: High School Graduate

Salary Package

Your salary package depends on your BPO experience:

6–23 Months BPO Experience: ₱20,000 Package
24 Months and Above: ₱25,000 Package

Key Responsibilities

Handle customer inquiries related to telecommunications services.
Provide accurate information and assistance to customers.
Address customer concerns and help resolve issues.
Maintain professional and effective customer interactions.
Ensure a positive customer service experience.

Qualifications

At least 6 months of BPO experience.
High School Graduate or above.
Good communication and customer service skills.
Willing to work onsite.
Willing to work on shifting schedules.
Must meet the required educational and experience qualifications.
Willing to undergo the recruitment and assessment process.

Required Skills

Customer Service
Communication Skills
Problem-Solving Skills
Customer Handling
Active Listening
Query Resolution
Customer Relationship Management
Telecommunications Support

Ready to Take the Next Step?

Don't miss this opportunity to grow your career in the telecommunications BPO industry!

Apply Now: Complete the questionnaire below to get started.

Questionnaire Link: https://myglit.com/lateral/cref/17b4e18412

Your next career opportunity starts here. Apply today!

Key Skills

25 Skills

Accounts Management CRM (Customer relationship Management) Customer Relations Customer Service Microsoft Office Problem Solving Quality assurance Technical Support Customer Management Case Management Resolving Issues inbound calls Customer Engagement Data Entry good communication skills Upselling Call centre Operations customer support Payment processing .Service Delivery telecommunications industry CRM software Basic troubleshooting Excellent written and verbal communication skills. Deep understanding of service excellence & complaint handling

Role Specifications

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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About Company

Gratitude Inc

Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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