Customer Service -Spanish Bilingual

Gratitude Inc

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2 months ago

Customer Service -Spanish Bilingual

1-29 Year(s)

Manila (Ortigas, Pasay City, Pasig, Taguig)

Job Description

Key Skills

spanish Speaking spanish reading spanish writing spanish language Spanish Speaker Spanish Bilingual

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Designation/ Role: Customer Service Executive (Spanish)

Department: Operations

Work Timing: Night Shift

Work set up: Onsite

Salary: 40K -50K (Depending on the relevant experience)

Target start date: October 28th

Qualifications:

• College Undergrad / Senior High Graduate / College Graduate / High

School Graduate (Old Curriculum)

• Excellent Communication Skills

• Excellent Training Delivery Skills

• Good Analytical Skills

• Good Interpersonal Skills

Experience:

• Minimum 6 months to 1 year of US Healthcare experience.

Job Responsibilities:

• Insurance coverage: Patients may call to inquire about their insurance coverage or request that a claim be submitted to their insurance company by confirming updated insurance.

• Patient Scheduling: Patients may call to schedule an appointment to their preferred facilities and time.

• Prior authorization: Patients may call to inquire about the status of authorization on file.

• Medical records requests: Patients may call to request copies of their medical records.

• Follow-up appointments: Patients may call to schedule follow-up appointments.

• Rescheduling / Cancellation of Appointments: Patients may call to reschedule or to cancel their appointments

• Account Management: Patients may call to update their demographics on file.

• Stop Notification: Patients may call for stop notification through text messaging and e-mail.

NOTE: Ensure your candidates have the pre-employment requirements once hired such as a copy of payslips from the previous employer, NBI clearance, Valid ID, Diploma/TOR, Certificate of Employment and others.

Role

Any Other

Timings

Rotational Shifts (Permanent)

Industry

Other

Work Mode

Work from office

Functional Area

Any Other

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