Customer Service Specialist

Gratitude Inc

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1 year ago

Customer Service Specialist

0-5 Year(s)

Manila (Taguig)

Job Description

Key Skills

Communication Communications Customer Relations Customer Service Mobile Communications BPO Recruiter Customer Management Inbound BPO BPO Voice Process Communication Skills BPO Skills Customer Engagement BPO Recruitment BPO Hiring Customer Care BPO Call center good communication skills International BPO BPO/ITES

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Job Title: Customer Service Specialist

Job Description:

A Customer Service Specialist is a professional responsible for providing exceptional service and support to customers. They are the primary point of contact for customers and handle inquiries, complaints, and requests, ensuring customer satisfaction and loyalty. Customer Service Specialists work in various industries, including retail, e-commerce, telecommunications, finance, and hospitality.

Key Responsibilities:

Customer Support: Interact with customers via phone, email, chat, or in person, and assist them with inquiries, product or service issues, and complaints. Provide accurate and timely information or solutions to meet customer needs.

Problem Resolution: Identify and resolve customer issues by actively listening to their concerns, investigating problems, and offering appropriate solutions. Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.

Order Processing: Process customer orders, including order entry, verification, tracking, and delivery coordination. Ensure accuracy and efficiency in order fulfillment, and address any order-related issues or delays.

Product Knowledge: Develop a comprehensive understanding of the company's products or services to effectively address customer inquiries, provide recommendations, and promote upselling or cross-selling opportunities.

Qualifications and Skills:

HS Grad/ SHS/ College Grad preffered but open to all

Proven experience in customer service, preferably in a similar role

Excellent verbal and written communication skills

Active listening and problem-solving abilities

Strong interpersonal skills and ability to build rapport with customers

Patience and empathy when dealing with challenging situations or difficult customers

Ability to multitask, prioritize, and manage time effectively

Role

Manager -Customer Service

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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