Web-Hosting Associate - Shaw
Sutherland GlobalWeb-Hosting Associate - Shaw
Job Description
Key Skills
30 candidate(s) have already applied for this Job. Apply now
Do you want to be a part of one of the largest, independent process transformation companies in the world?
Sutherland serves marquee clients in major industry verticals. With our head office located in Rochester, New York, USA, Sutherland spans 60 locations across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
As a Web Hosting Associate, you will deliver customer service to clients and customers of an American publicly traded Internet domain registrar and web hosting company, all via phone or chat.
KEY RESPONSIBILITIES
· Resolve customer issues and upsell
· Identify and relate with various customer needs and scenarios
· Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner
· Remain updated in client and industry led processes, technology applications, utilities, and products
· Utilize various client based tools and applications for customer management and servicing
· Transfer customers to appropriate departments when required
· Conduct data entry, documentation, and case management
· Work and partner with others within a team-based environment
· Achieve and maintain required metrics and goals
MINIMUM QUALIFICATIONS
· Finished at least 2 years in college (or High School Graduate + relevant work experience)
· Excellent English verbal and written communication skills
· Excellent computer skills (Internet and website technologies)
· Willing to work in night shift or shifting schedule/ Holidays/Weekends
· Good customer service and problem solving skills
· Experience with BPO Tech, Sales, and Web-hosting for at least six months is required. If no Web-hosting background, knowledge in handling any tech voice accounts
· Willing to work on-site
HERE’S HOW TO JOIN
• Hired applicants of eligible hiring programs from May to June will be automatically included in the promo
• To qualify, the new hire must still be actively employed by August 25, 2023
• The raffle will be done on August 30, 2023. The lucky winner/s will be announced via the official Sutherland Facebook page
*Terms and conditions apply
Role
Customer Service Executive -Technical
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
NA
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Customer Service representative - Telephonic Interviews
Gratitude Inc1 - 2 Year(s)
Confidential
Manila, Philippines
Executive BPO Trainer
Gratitude Inc2 - 5 Year(s)
Confidential
Manila, Philippines
10 - 20 Year(s)
80 - 100 Thousand p.m
Manila, Philippines
Team Leader jobs in mckinley hills taguig
Gratitude Inc0 - 10 Year(s)
20 - 35 Thousand p.m
Manila, Philippines
Process Trainer (MOA / Alabang)
Gratitude Inc1 - 2 Year(s)
35 - 40 Thousand p.m
Manila, Philippines
1 - 2 Year(s)
20 - 35 Thousand p.m
Manila, Philippines
Client Service Associate
Gratitude Inc2 - 3 Year(s)
25 - 30 Thousand p.m
Manila, Philippines
BPO Medical Case Manager
Gratitude Inc1 - 2 Year(s)
50 - 60 Thousand p.m
Manila, Philippines
Customer Service Representative | Pasig City l
Gratitude Inc0 - 10 Year(s)
20 - 35 Thousand p.m
Manila (Pasig), Philippines
Customer service representative
Gratitude Inc0 - 2 Year(s)
25 - 40 Thousand p.m
Manila (Pasig), Philippines