Web-Hosting Associate - Shaw

Sutherland Global

2348 Views

1 month ago

Web-Hosting Associate - Shaw

1-3 Year(s)

20 - 30 Thousand p.m

Manila

Job Description

Key Skills

Customer Service Sales Technical Support Webservices Customer Management customer service analyst

30 candidate(s) have already applied for this Job. Apply now

Do you want to be a part of one of the largest, independent process transformation companies in the world?

Sutherland serves marquee clients in major industry verticals. With our head office located in Rochester, New York, USA, Sutherland spans 60 locations across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

As a Web Hosting Associate, you will deliver customer service to clients and customers of an American publicly traded Internet domain registrar and web hosting company, all via phone or chat.

KEY RESPONSIBILITIES

· Resolve customer issues and upsell

· Identify and relate with various customer needs and scenarios

· Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner

· Remain updated in client and industry led processes, technology applications, utilities, and products

· Utilize various client based tools and applications for customer management and servicing

· Transfer customers to appropriate departments when required

· Conduct data entry, documentation, and case management

· Work and partner with others within a team-based environment

· Achieve and maintain required metrics and goals

MINIMUM QUALIFICATIONS

· Finished at least 2 years in college (or High School Graduate + relevant work experience)

· Excellent English verbal and written communication skills

· Excellent computer skills (Internet and website technologies)

· Willing to work in night shift or shifting schedule/ Holidays/Weekends

· Good customer service and problem solving skills

· Experience with BPO Tech, Sales, and Web-hosting for at least six months is required. If no Web-hosting background, knowledge in handling any tech voice accounts

· Willing to work on-site

HERE’S HOW TO JOIN

• Hired applicants of eligible hiring programs from May to June will be automatically included in the promo

• To qualify, the new hire must still be actively employed by August 25, 2023

• The raffle will be done on August 30, 2023. The lucky winner/s will be announced via the official Sutherland Facebook page

*Terms and conditions apply

Role

Customer Service Executive -Technical

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

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