Customer Service Team Lead - Work from home
Gratitude IncCustomer Service Team Lead - Work from home
Job Description
Key Skills
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Customer Service Team Lead - Work from home
Customer Service Team Lead Responsibilities:
-
Provide support and training to team members with the goal of providing customers with the best experience possible.
- Monitor and maintain the daily assignments of team members to ensure best-practices are followed.
- Responds to concerns from customer service agents to resolve unique issues.
- Process expert – know the internal sales processes from start to end and act as a knowledge resource for other team members.
Customer Service Team Lead Requirements:
-
A minimum of 5 years solid experience as a CS Team Lead
- Excellent English language and communication skills (written and verbal)
- Strong and reliable internet connection (30+ mbps hard-wired internet)
- MUST have Windows operated laptop/desktop with i5 processor or better (MAC OS is NOT compatible), an extra monitor, noise canceling headset and a web camera
- Available to work during weekends, holidays, and overnight shifts
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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