Customer Success Manager - English (Hybrid in Taguig)

Gratitude Inc

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8 hours ago

Customer Success Manager - English (Hybrid in Taguig)

1-2 Year(s)

Manila (Taguig)

Job Description

Key Skills

Business to Business (B2B) BPO Experience • At least 1-2 years B2B/Account Management experience

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Job title: Customer Success Manager (Tenable)
Work Set Up: Hybrid (2 days WFH; 3 days Onsite)
Working Schedule (Shift and Days Off): Mondays - Fridays (Weekends off)
Location: Phil Plans Corporate Center, Kalayaan Avenue, Triangle Drive, Fort Bonifacio
Payments; Basic Salary, Allowances, Performance Bonus Incentive
Target start date: 30-Mar-26

Account Management experience is mandatory

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree related to Business Administration, Marketing, IT, Computer Science, Electronics Communication Engineer
• B2B experience; Account Management experience
• 1 - 2 years of Account Management experience

Job Responsibilities/Scope of Work:

B2B - Account Management
• Encourage clients to utilize new features that will help them drive their business forward
• Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering
• Evaluate churn and down sell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle
• Develop plans that ensure that clients are successfully adopting our platform that align to their business needs
• Conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their investments
• Develop customer relationships, by building trust and ensuring the customer’s needs are met
• Align customers with the enablement resources to drive adoption

RECRUITMENT PROCESS (Virtual/Online):

• Initial Interview - Program Interview - Client Interview

Role

Customer Success Specialist

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Rosemary Julius

Recruiter - Gratitude Inc

NA, tanzania

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