Job Title: Customer Support Associate

Job Description : 

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Associates. The ideal candidates will have strong communication skills, a customer-first attitude, and the ability to handle customer inquiries and resolve concerns professionally.

Experience: 1–10yrs

Location: Assigned location in the Philippines

Work Setup:  Onsite

Required Skills : 

1. Customer Service and Customer Support

2. Verbal and Written Communication

3. Problem-Solving and Issue Resolution

4. Customer Query Handling

5. Attention to Detail

Key Responsibilities : 

• Handle customer inquiries and provide accurate information.

• Resolve customer concerns professionally and efficiently.

• Maintain positive customer relationships through effective communication.

• Document customer interactions and update records accurately.

• Follow company policies, procedures, and service quality standards.

• Escalate complex issues to the appropriate team when necessary.

• Work toward customer satisfaction and operational performance targets.

Qualifications : 

• Experience in utilities, telecommunications, insurance, banking, or financial services is preferred.
• Strong communication and interpersonal skills.

• Ability to work onsite and follow the assigned shift schedule.
• Must be a Filipino citizen.