Director - Process Excellence

Qualifications:

• Bachelor of Computer Applications or Post Graduate Certificate in Data Science and Business Analysis.
• Certified Lean Six Sigma Black Belt (CSSBB or equivalent) is required.
• At least 12-15 years of leadership position for business analysis roles.
• Minimum of 12-15 years’ working knowledge and technical understanding of business reporting and management principles, concepts, and practices within the call center, business process outsourcing, or customer service industry.
• 8-10 years of data analytics experience required.
• Deep to Expert Knowledge in the following: Microsoft Excel, MS Word and MS PowerPoint.
• Excellent written and verbal communication skills, including face-to-face presentations.
• Experience in business writing (process documentation) and providing training based on your documentation.
• Willing to work on the Graveyard shift.

Certificate/Credentials:

• Lean Six Sigma Black Belt Certification (CSSBB or equivalent)

Recruitment Process:

• Validation
• Zwayam profile creation
• HR Interview
• Hiring Manager Interview
• Onboarding

Screening notes:

• Highest educational attainment:
• Are you a Certified Lean Six Sigma Black Belt?
• Years of leadership position for business analysis roles.
• Years of working knowledge and technical understanding of business reporting and management principles, concepts, and practices within the call center, business process outsourcing, or customer service industry.
• Years of data analytics experience
• How much is your last drawn salary?
• What are your salary expectations?
• Are you amenable to working on a hybrid setup in Taguig pr within Metro Manila?
• Can you start immediately once hired?