Field HR Analyst
Job Description
Key Skills
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Work set-up: Shifting schedule, work onsite
Location: Manila
QUALIFICATIONS
Must have:
• Minimum of 3 years of relevant HR Generalist and Strategic Business Partnering with strong stakeholder management
• HR experience handling BPO accounts
• Excellent Communications skills
• Based in Mandaluyong but also open to visit sites Alabang, Mandaluyong, Taguig and QC
Job Summary:
Manage HR service delivery and ensure alignment with business and HR strategic objectives. Act as the primary connection between HR and local employees across all DTEs and serve as a local liaison to HR functions and service organizations. May include: the design/implementation of local employee engagement and recognition programs, providing mobility services, planning/delivering training, coaching, mentoring and supervision.
• Adapt, communicate and implement the strategic direction of all operations to ensure adherence to global policies and processes
• Define the operational framework for the GU delivery of People Service process support based on the defined Business and HR Strategy
• Create and implement short-term tactical plans to meet SLA performance metrics and financial targets through the efficient use of human resources, technology and maximization of workforce
• Provide feedback and input for improvement of all programs, processes and policies, and be accountable for driving consistent, standardized and effective service delivery within Employee Relations, Internal Controls & Compliance, Learning, Transitions and Records & Document Management.
• Work with the GU CoE Interlock process owners to improve the end-to-end HR delivery processes
• Ensure integration of GU People Services team with the Cross Business Service Delivery team and Field HR within the GU
Role
Business/EDP Analyst
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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