Health Clinical Services Associate - Healthcare
Job Description
Key Skills
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Gratitude Inc. is a leading professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, the Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand, and USA. We are a Direct Sourcing Partner Company of the different top BPOs offshore and onshore.
We have an urgent hiring for a Health Clinical Services Associate with at least 1 year of healthcare experience and a clinical graduate of our BPO Partner located in Ilocos Norte and Cebu.
Position Title: Health Clinical Services Associate
Work set-up: 6 months onsite during training, hybrid after training
Location: Ilocos Norte and Cebu (Hybrid)
Work Schedule: Shifting
Salary: To be discussed
Job Description:
- Works with a client physician and their care team to complete documentation of clinic visits/encounters. QDS supports healthcare providers and their patients by using an artificial intelligence (AI) technology platform to complete confidential medical summaries of patient encounters/visits.
- The AI technology platform combined with QDS saves time for providers by delivering accurate and complete documentation of a patient visit/encounter. Medical summary documentation includes patient history, physical exams, radiological findings, assessments, and treatment plans
Job Qualifications:
- Clinical graduate with a bachelor’s degree in a health/clinical related field such as nursing, pharmacology, kinesiology, sports medicine, or occupational/speech therapy or experienced health agent
- With a minimum of 1 year experience working in a healthcare setting/environment such as a Utilization Management Intake Representative, Health Insurance Claims Processor or Health Outreach Specialist.
- Excellent written and verbal communication in English includes advanced proficiency in grammar and spelling
- Excellent listening skills with the ability to understand diverse accents and dialects of physicians/providers, their staff, and patients
- Proficient with the use of Microsoft Office 365 and work productivity/support tools
- Proficient data entry and computer skills with the ability to navigate multiple programs/systems and learn additional computer programs as required to perform the role
- Successful completion of the Quality Documentation Specialist Program. Successful completion is defined as meeting minimum post-training knowledge assessment score(s) and competencies.
- Demonstrated strong/expert customer service skills: ability to prioritize customer needs, action-oriented and responsive
To apply, please submit your updated resume on this post or via email at isay@gratitudephilippines.com.
Further details will be discussed once invited for an interview.
Our recruitment team will reach out to you via WhatsApp or direct call once shortlisted.
APPLY NOW!
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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