Hiring For Sales and Customer Service Support Manager
Gratitude IncHiring For Sales and Customer Service Support Manager
Job Description
Key Skills
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Hiring For Sales and Customer Service Support Manager
Job Description
Main Responsibilities
-
Ensure accurate and complete quality of document data for the performed activities.
- Keep close communication with Head of Global Customer Service and Regional Customer Services Managers.
- Report on targets and procedures for the assigned areas and ensure irregularities are observed and acted upon.
- Drive ressource optimization and process efficiencies.
- Assess team delivery in terms of speed, accuracy, and output. Ensure global benchmarks and SLAs are consistently met.
- Report on opportunities for operational efficiencies within organisation, system and process.
- Report and adhere to customer service KPIs.
- Provide guidance to team members to ensure consistent and high-quality customer service
- Foster a positive and collaborative work environment and pinpoint growth opportunities.
- Administrate and manage the Business Support team members
Minimum Qualifications
-
3-4 years experience from call centre or customer service environment, preferably with a carrier or forwarder.
- Experience in leadership or supervisory roles in a process driven work environment
- Customer and market orientation, good understanding of business drivers
- With the ability to improve company procedures for managing operations
- Analytical, solution oriented, and with high level of integrity
- Excellent communication skills in an international environment
Nice To Have
-
Knowledge of shipping and various cargo types
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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